Returns & Exchanges

At /PHD/, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on products in their original condition. If a formula doesn't meet your expectations, our streamlined process ensures a quick resolution for your skincare and cosmetic needs.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring all safety seals and components are included to prevent damage during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.