Frequently Asked Questions

Everything you need to know about your PHD beauty journey.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your beauty essentials sooner.

Are your products cruelty-free and dermatologically tested?

Yes, at PHD, we prioritize ethical beauty. All our products are 100% cruelty-free and have undergone rigorous dermatological testing to ensure safety for all skin types.

What is your return policy?

We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Can I track my order in real-time?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. International delivery times vary between 7-14 business days depending on the destination and customs processing.